Shipping policy
We work to prepare and process every order as quickly as possible. Orders are typically processed within 2–5 business days before shipment.
Processing times may be longer during holidays, sales, product launches, or periods of high order volume. Business days do not include weekends or public holidays.
Shipping & Delivery
Once your order has been processed, it will be shipped to the address provided at checkout.
Estimated delivery times are typically:
United States: 5–12 business days
International: 7–20 business days
Delivery times are estimates and may vary depending on your location, shipping carrier, customs processing, weather conditions, or other circumstances outside our control.
Shipping Costs
Shipping costs, when applicable, are calculated and displayed at checkout before you complete your purchase.
From time to time, we may offer free shipping promotions. Any applicable requirements or restrictions will be displayed on our website.
Order Tracking
When tracking is available, you will receive a shipping confirmation email with your tracking information once your order has been shipped.
Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to assist you before the order is shipped, but we cannot guarantee that changes can be made once processing has begun.
We are not responsible for orders delivered to an incorrect address provided by the customer.
Delayed Packages
Occasionally, packages may experience delays due to carrier operations, customs, severe weather, peak shipping periods, or other circumstances beyond our reasonable control.
If your tracking information has not updated for an extended period or your order has not arrived within the expected timeframe, please contact our customer support team and we will help investigate the issue.
Lost Packages
If you believe your package has been lost in transit, please contact us with your order information.
We will review the tracking details and work with the shipping carrier when appropriate to determine the status of your shipment.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible after delivery.
Please include your order number and clear photos of the damaged item and packaging so our team can review the issue and determine an appropriate resolution.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price.
Customs procedures may also cause additional delivery delays.
Multiple Shipments
In some cases, items from the same order may be shipped separately. If this happens, you may receive more than one package and tracking number.
There will be no additional shipping charge solely because we choose to fulfill an order in multiple shipments.
Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or has been shipped.
Contact Us
If you have any questions about shipping, tracking, or the delivery of your order, please contact our customer support team.
We are happy to help with any questions regarding your order.
